{"id":124,"date":"2026-07-19T21:52:16","date_gmt":"2026-07-19T19:52:16","guid":{"rendered":"https:\/\/new.mailfino.com\/integrationen\/zammad\/"},"modified":"2026-09-15T09:56:43","modified_gmt":"2026-09-15T07:56:43","slug":"zammad","status":"publish","type":"page","link":"https:\/\/new.mailfino.com\/en\/integrationen\/zammad\/","title":{"rendered":"Zammad Newsletter Integration"},"content":{"rendered":"<section style=\"--mf-hero-gradient-saturation:1.000;--mf-hero-gradient-contrast:1.000;--mf-hero-gradient-opacity:1.00;--mf-hero-gradient-position:48%;--mf-hero-gradient-angle:105deg;--mf-hero-gradient-start:#fffaf0;--mf-hero-gradient-middle:#f6e9b7;--mf-hero-gradient-end:#e8d176;--mf-hero-wave-transition-color:#e8d176;--mf-hero-wave-transition-height:52px;--mf-hero-image-scale:1.12;--mf-hero-image-translate-x:0.80%;--mf-hero-image-translate-y:0.00%;--mf-hero-image-z:22;--mf-hero-mobile-image-scale:1.03;--mf-hero-mobile-image-translate-x:0.00%;--mf-hero-mobile-image-translate-y:0.00%;--mf-hero-mobile-image-z:22;--mf-hero-kicker-color:#735d00;--mf-hero-title-color:#263238;--mf-hero-copy-color:#4f5960;--mf-hero-proof-color:#4f5960;--mf-hero-button-text-color:#ffffff;--mf-hero-button-font-size:16px\" class=\"mf-hero-block mf-hero-block--blue mf-hero-block--standard mf-hero-block--image-right alignfull wp-block-mailfino-hero\">\n\t\t<div class=\"mf-hero-block__overlay\" aria-hidden=\"true\"><\/div>\n\t\t<div class=\"mf-hero-block__shell\">\n\t\t\t<div class=\"mf-hero-block__copy\">\n\t\t\t\t\t\t\t\t\t<p class=\"mf-hero-block__kicker\" style=\"color:#735d00\">E-Mail-Marketing f\u00fcr Zammad<\/p>\n\t\t\t\t\t\t\t\t<h1 style=\"color:#263238\">Zammad-Kontakte nach Supportstatus gezielt ansprechen<\/h1>\n\t\t\t\t<p class=\"mf-hero-block__intro\">\u00dcbernehmen Sie aktive Kunden und Organisationen in mailfino und ber\u00fccksichtigen Sie offene oder geschlossene Supportf\u00e4lle bei der Zielgruppenauswahl \u2013 ohne Ticketnachrichten zu \u00fcbertragen.<\/p>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<ul class=\"mf-hero-block__proof\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Wiederholte Importe aktualisieren statt zu duplizieren<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Offene und geschlossene F\u00e4lle als Segmente<\/li>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<li>Lesender Zugriff \u00fcber eigenen HTTP Access Token<\/li>\n\t\t\t\t\t\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t<div class=\"mf-hero-block__media\">\n\t\t\t\t\t\t\t\t\t<picture>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<source media=\"(max-width: 689px)\" srcset=\"https:\/\/new.mailfino.com\/wp-content\/uploads\/2026\/08\/zammad-integration-hero-v1.png\">\n\t\t\t\t\t\t\t\t\t\t\t\t<img src=\"https:\/\/new.mailfino.com\/wp-content\/uploads\/2026\/08\/zammad-integration-hero-v1.png\" alt=\"Zammad-Supportdaten und Newslettergestaltung als lesender Prozess\" loading=\"eager\" fetchpriority=\"high\" decoding=\"async\">\n\t\t\t\t\t<\/picture>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t<\/section>\n\t\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#e8d176;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<div class=\"wp-block-group alignfull mf-context-nav is-layout-constrained wp-block-group-is-layout-constrained\"><nav class=\"items-justified-center no-wrap mf-context-nav__menu wp-block-navigation is-content-justification-center is-nowrap is-layout-flex wp-container-core-navigation-is-layout-7fd08218 wp-block-navigation-is-layout-flex\"><ul class=\"wp-block-navigation__container items-justified-center no-wrap mf-context-nav__menu wp-block-navigation\"><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#einordnung\"><span class=\"wp-block-navigation-item__label\">Einordnung<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#daten\"><span class=\"wp-block-navigation-item__label\">Daten\u00fcbernahme<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#zielgruppen\"><span class=\"wp-block-navigation-item__label\">Zielgruppen<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#betrieb\"><span class=\"wp-block-navigation-item__label\">Betrieb<\/span><\/a><\/li><li class=\"wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#fragen\"><span class=\"wp-block-navigation-item__label\">FAQ<\/span><\/a><\/li><\/ul><\/nav><\/div>\n\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\" id=\"einordnung\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">TICKETKOMMUNIKATION UND NEWSLETTER<\/p>\n<h2 class=\"wp-block-heading\">Erg\u00e4nzen Sie den Zammad-Support um geplantes E-Mail-Marketing<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Zammad versendet operative Ticket-E-Mails und kann ereignisbezogene Nachrichten \u00fcber Trigger ausl\u00f6sen. mailfino ersetzt diese Servicekommunikation nicht. Es erg\u00e4nzt einen eigenen Arbeitsbereich f\u00fcr Adressverwaltung, Formulare und Einwilligungen, Newslettergestaltung, Versand und Reporting.<\/p>\n<p class=\"wp-block-paragraph\"><strong>Kontrollierter Datenfluss:<\/strong> mailfino liest ausgew\u00e4hlte Kunden-, Organisations- und Ticketmerkmale aus Zammad. Erneute Importe aktualisieren vorhandene Eintr\u00e4ge. Es gibt keine R\u00fcckschreibung und keine behauptete Echtzeitsynchronisation.<\/p>\n<\/div>\n<div class=\"wp-block-group mf-integration-flow is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><span>01 \u00b7 Zammad<\/span><\/p><h3 class=\"wp-block-heading\">Supportdaten pflegen<\/h3><p class=\"wp-block-paragraph\">Aktive Kunden, Organisationen und Tickets im Helpdesk verwalten.<\/p><\/article>\n<p class=\"mf-integration-flow-arrow wp-block-paragraph\">\u2192<\/p>\n<article class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><span>02 \u00b7 Import<\/span><\/p><h3 class=\"wp-block-heading\">Auswahl aktualisieren<\/h3><p class=\"wp-block-paragraph\">Freigegebene Kontakt- und Statusdaten lesend \u00fcbernehmen.<\/p><\/article>\n<p class=\"mf-integration-flow-arrow wp-block-paragraph\">\u2192<\/p>\n<article class=\"wp-block-group mf-integration-flow-node is-layout-flow wp-block-group-is-layout-flow\"><p class=\"wp-block-paragraph\"><span>03 \u00b7 mailfino<\/span><\/p><h3 class=\"wp-block-heading\">Newsletter versenden<\/h3><p class=\"wp-block-paragraph\">Einwilligende Kontakte ausw\u00e4hlen, gestalten, senden und auswerten.<\/p><\/article>\n<\/div>\n<p class=\"mf-source-note wp-block-paragraph\">Zammad dokumentiert ausgehende Ticket-E-Mails und ereignisbezogene Trigger. Die mailfino-Anbindung bleibt davon getrennt und verwendet nur den im <a href=\"https:\/\/beta.mailfino.de\/help\/#\/de\/integration-zammad-beta\/zammad-integration-ueberblick\" rel=\"noopener\">aktuellen Handbuch<\/a> beschriebenen lesenden Datenumfang.<\/p>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\" id=\"daten\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-integration-story is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aacd488a62d9&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aacd488a62d9\" class=\"wp-block-image size-full mf-editor-shot wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/new.mailfino.com\/wp-content\/uploads\/2026\/08\/zammad-import-neu.png\" alt=\"Erfolgreicher Import von Zammad-Supportkontakten und Organisationen in mailfino\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><\/figure><\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">KONTAKTE UND ORGANISATIONEN<\/p>\n<h2 class=\"wp-block-heading\">Halten Sie Ihre Newsletter-Kontakte ohne wiederkehrende Dateiexporte aktuell<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Im Anbindungsmanager w\u00e4hlen Sie getrennt aus, welche Zammad-Daten in mailfino bereitstehen sollen. Aktive Kunden mit nutzbarer E-Mail-Adresse werden als Kontakte \u00fcbernommen; Organisationen erg\u00e4nzen den Firmenbezug.<\/p>\n<ul class=\"mf-checks wp-block-list\">\n<li>Supportkontakte, Organisationen und Ticket-Snapshots getrennt aktivieren<\/li>\n<li>Vorhandene Kontakte und Tickets bei erneutem Import aktualisieren<\/li>\n<li>Agenten, deaktivierte Benutzer und Kunden ohne E-Mail-Adresse nicht als Supportkontakte \u00fcbernehmen<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\" id=\"zielgruppen\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-columns are-vertically-aligned-center mf-integration-story is-layout-flex wp-container-core-columns-is-layout-995f960e wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">SUPPORTSTATUS ALS KONTEXT<\/p>\n<h2 class=\"wp-block-heading\">Ber\u00fccksichtigen Sie offene und abgeschlossene Supportf\u00e4lle bei der Ansprache<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Nach dem Ticketimport stehen zwei dynamische Segmente bereit. Sie k\u00f6nnen Kontakte mit offenen oder geschlossenen Tickets getrennt ausw\u00e4hlen und diese Auswahl mit weiteren mailfino-Filtern kombinieren.<\/p>\n<ul class=\"mf-checks wp-block-list\">\n<li>Kontakte mit offenem Ticket bei allgemeinen Kampagnen gesondert behandeln<\/li>\n<li>Abonnenten nach einem abgeschlossenen Supportfall gezielt informieren<\/li>\n<li>Mehrere Tickets derselben E-Mail-Adresse nur einmal je Kontakt z\u00e4hlen<\/li>\n<\/ul>\n<\/div>\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\"><div class=\"wp-block-group mf-zammad-proof-stack is-layout-flow wp-block-group-is-layout-flow\"><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aacd488a7a45&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aacd488a7a45\" class=\"wp-block-image size-full is-resized mf-editor-shot wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/new.mailfino.com\/wp-content\/uploads\/2026\/08\/zammad-ticket-snapshots-neu.png\" alt=\"Erfolgreich importierte Zammad Ticket-Snapshots in mailfino\" style=\"width:650px\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Ticket-Snapshots liefern den aktuellen Supportkontext.<\/figcaption><\/figure><figure data-wp-context=\"{&quot;imageId&quot;:&quot;6aacd488a7c2b&quot;}\" data-wp-interactive=\"core\/image\" data-wp-key=\"6aacd488a7c2b\" class=\"wp-block-image size-full is-resized mf-editor-shot wp-lightbox-container\"><img decoding=\"async\" data-wp-class--hide=\"state.isContentHidden\" data-wp-class--show=\"state.isContentVisible\" data-wp-init=\"callbacks.setButtonStyles\" data-wp-on--click=\"actions.showLightbox\" data-wp-on--load=\"callbacks.setButtonStyles\" data-wp-on--pointerdown=\"actions.preloadImage\" data-wp-on--pointerenter=\"actions.preloadImageWithDelay\" data-wp-on--pointerleave=\"actions.cancelPreload\" data-wp-on-window--resize=\"callbacks.setButtonStyles\" src=\"https:\/\/new.mailfino.com\/wp-content\/uploads\/2026\/08\/zammad-supportsegmente-neu.png\" alt=\"Supportsegmente f\u00fcr Zammad-Kontakte mit offenen und geschlossenen Tickets\" style=\"width:650px\"\/><button\n\t\t\tclass=\"lightbox-trigger\"\n\t\t\ttype=\"button\"\n\t\t\taria-haspopup=\"dialog\"\n\t\t\tdata-wp-bind--aria-label=\"state.thisImage.triggerButtonAriaLabel\"\n\t\t\tdata-wp-init=\"callbacks.initTriggerButton\"\n\t\t\tdata-wp-on--click=\"actions.showLightbox\"\n\t\t\tdata-wp-style--right=\"state.thisImage.buttonRight\"\n\t\t\tdata-wp-style--top=\"state.thisImage.buttonTop\"\n\t\t>\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"12\" height=\"12\" fill=\"none\" viewbox=\"0 0 12 12\">\n\t\t\t\t<path fill=\"#fff\" d=\"M2 0a2 2 0 0 0-2 2v2h1.5V2a.5.5 0 0 1 .5-.5h2V0H2Zm2 10.5H2a.5.5 0 0 1-.5-.5V8H0v2a2 2 0 0 0 2 2h2v-1.5ZM8 12v-1.5h2a.5.5 0 0 0 .5-.5V8H12v2a2 2 0 0 1-2 2H8Zm2-12a2 2 0 0 1 2 2v2h-1.5V2a.5.5 0 0 0-.5-.5H8V0h2Z\" \/>\n\t\t\t<\/svg>\n\t\t<\/button><figcaption class=\"wp-element-caption\">Die fertigen Segmente stehen direkt f\u00fcr die Zielgruppenauswahl bereit.<\/figcaption><\/figure><\/div><\/div>\n<\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">MAILFINO IM NEWSLETTER-PROZESS<\/p><h2 class=\"wp-block-heading\">Machen Sie aus Supportkontext einen professionellen Newsletterprozess<\/h2><p class=\"mf-section-lead wp-block-paragraph\">Zammad liefert die freigegebenen Kundendaten und den Ticketstatus. Die eigentliche Newsletter-Arbeit bleibt \u00fcbersichtlich in mailfino.<\/p><\/div>\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">AUSW\u00c4HLEN<\/p><h3 class=\"wp-block-heading\">Berechtigte Zielgruppen bilden<\/h3><p class=\"wp-block-paragraph\">Verbinden Sie Supportsegmente mit Listen und Filtern, ohne den Ticketstatus mit einer Versandfreigabe zu verwechseln.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">GESTALTEN<\/p><h3 class=\"wp-block-heading\">Newsletter visuell erstellen<\/h3><p class=\"wp-block-paragraph\">Erstellen Sie responsive Newsletter im Editor, pr\u00fcfen Sie die Darstellung und versenden Sie Testmails vor der Freigabe.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">AUSWERTEN<\/p><h3 class=\"wp-block-heading\">Versand nachvollziehen<\/h3><p class=\"wp-block-paragraph\">Bewerten Sie Zustellungen, Reaktionen, Abmeldungen und Fehler im mailfino-Reporting getrennt vom Supportsystem.<\/p><\/article>\n<\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#f4f7f6;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#ffffff\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section is-layout-flow wp-block-group-is-layout-flow\" id=\"betrieb\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">BETRIEB NACH IHRER VORGABE<\/p><h2 class=\"wp-block-heading\">Nutzen Sie die Zammad-Anbindung in Cloud, Selfhosting oder Enterprise<\/h2><p class=\"mf-section-lead wp-block-paragraph\">Der gleiche Newsletterprozess steht in den drei professionellen Betriebsmodellen zur Verf\u00fcgung. Selfhosting Lite enth\u00e4lt keine Anbindungen.<\/p><\/div>\n<div class=\"wp-block-group mf-grid-3 is-layout-flow wp-block-group-is-layout-flow\">\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">CLOUD<\/p><h3 class=\"wp-block-heading\">Direkt mit mailfino starten<\/h3><p class=\"wp-block-paragraph\">mailfino wird f\u00fcr Sie betrieben; Zammad muss f\u00fcr den lesenden Zugriff \u00fcber HTTPS erreichbar sein.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">SELFHOSTING<\/p><h3 class=\"wp-block-heading\">Datenwege selbst kontrollieren<\/h3><p class=\"wp-block-paragraph\">Betreiben Sie mailfino auf Ihrer Infrastruktur und verbinden Sie die eigene Installation direkt mit Zammad.<\/p><\/article>\n<article class=\"wp-block-group mf-card is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-card-mark wp-block-paragraph\">ENTERPRISE<\/p><h3 class=\"wp-block-heading\">Individuelle Anforderungen einordnen<\/h3><p class=\"wp-block-paragraph\">F\u00fcr gr\u00f6\u00dfere Organisationen stehen individuelle Betriebs-, Integrations- und Projektmodelle zur Verf\u00fcgung.<\/p><\/article>\n<\/div>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#ffffff;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#103f39\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-dark is-layout-flow wp-block-group-is-layout-flow\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n<p class=\"mf-eyebrow wp-block-paragraph\">KLARE SYSTEMGRENZEN<\/p>\n<h2 class=\"wp-block-heading\">Behalten Sie Ticketinhalte und Versandberechtigung unter Kontrolle<\/h2>\n<p class=\"mf-section-lead wp-block-paragraph\">Die Zammad-Anbindung liest nur den dokumentierten Kontext. Der Supportfall selbst und die Entscheidung, wer Newsletter erhalten darf, bleiben klar getrennt.<\/p>\n<ul class=\"mf-checks wp-block-list\">\n<li>Nachrichten, interne Notizen und Anh\u00e4nge bleiben in Zammad.<\/li>\n<li>mailfino schreibt weder Tickets noch Kundendaten nach Zammad zur\u00fcck.<\/li>\n<li>Der Integrationsbenutzer sieht nur die ihm zugewiesenen Gruppen.<\/li>\n<li>Ein Supportkontakt oder Ticket ist keine Newsletter-Einwilligung.<\/li>\n<li>Einwilligungen, Abmeldungen und Sperrlisten werden beim Versand in mailfino angewendet.<\/li>\n<\/ul>\n<\/div><\/section>\n\n\n<div class=\"wp-block-mailfino-wave-separator mf-wave-separator mf-wave-separator--bottom alignfull\" style=\"position:relative;z-index:3;line-height:0;background-color:#103f39;margin-top:0px;margin-bottom:0px;width:100vw;max-width:none;margin-left:calc(50% - 50vw);\"><svg viewbox=\"0 0 283.5 27.8\" preserveaspectratio=\"none\" aria-hidden=\"true\" style=\"display:block;width:100%;height:30px;transform:rotate(180deg);\"><path d=\"M283.5,9.7c0,0-7.3,4.3-14,4.6c-6.8,0.3-12.6,0-20.9-1.5c-11.3-2-33.1-10.1-44.7-5.7s-12.1,4.6-18,7.4c-6.6,3.2-20,9.6-36.6,9.3C131.6,23.5,99.5,7.2,86.3,8c-1.4,0.1-6.6,0.8-10.5,2c-3.8,1.2-9.4,3.8-17,4.7c-3.2,0.4-8.3,1.1-14.2,0.9c-1.5-0.1-6.3-0.4-12-1.6c-5.7-1.2-11-3.1-15.8-3.7C6.5,9.2,0,10.8,0,10.8V0h283.5V9.7z M260.8,11.3c-0.7-1-2-0.4-4.3-0.4c-2.3,0-6.1-1.2-5.8-1.1c0.3,0.1,3.1,1.5,6,1.9C259.7,12.2,261.4,12.3,260.8,11.3z M242.4,8.6c0,0-2.4-0.2-5.6-0.9c-3.2-0.8-10.3-2.8-15.1-3.5c-8.2-1.1-15.8,0-15.1,0.1c0.8,0.1,9.6-0.6,17.6,1.1c3.3,0.7,9.3,2.2,12.4,2.7C239.9,8.7,242.4,8.6,242.4,8.6z M185.2,8.5c1.7-0.7-13.3,4.7-18.5,6.1c-2.1,0.6-6.2,1.6-10,2c-3.9,0.4-8.9,0.4-8.8,0.5c0,0.2,5.8,0.8,11.2,0c5.4-0.8,5.2-1.1,7.6-1.6C170.5,14.7,183.5,9.2,185.2,8.5z M199.1,6.9c0.2,0-0.8-0.4-4.8,1.1c-4,1.5-6.7,3.5-6.9,3.7c-0.2,0.1,3.5-1.8,6.6-3C197,7.5,199,6.9,199.1,6.9z M283,6c-0.1,0.1-1.9,1.1-4.8,2.5s-6.9,2.8-6.7,2.7c0.2,0,3.5-0.6,7.4-2.5C282.8,6.8,283.1,5.9,283,6z M31.3,11.6c0.1-0.2-1.9-0.2-4.5-1.2s-5.4-1.6-7.8-2C15,7.6,7.3,8.5,7.7,8.6C8,8.7,15.9,8.3,20.2,9.3c2.2,0.5,2.4,0.5,5.7,1.6S31.2,11.9,31.3,11.6z M73,9.2c0.4-0.1,3.5-1.6,8.4-2.6c4.9-1.1,8.9-0.5,8.9-0.8c0-0.3-1-0.9-6.2-0.3S72.6,9.3,73,9.2z M71.6,6.7C71.8,6.8,75,5.4,77.3,5c2.3-0.3,1.9-0.5,1.9-0.6c0-0.1-1.1-0.2-2.7,0.2C74.8,5.1,71.4,6.6,71.6,6.7z M93.6,4.4c0.1,0.2,3.5,0.8,5.6,1.8c2.1,1,1.8,0.6,1.9,0.5c0.1-0.1-0.8-0.8-2.4-1.3C97.1,4.8,93.5,4.2,93.6,4.4z M65.4,11.1c-0.1,0.3,0.3,0.5,1.9-0.2s2.6-1.3,2.2-1.2s-0.9,0.4-2.5,0.8C65.3,10.9,65.5,10.8,65.4,11.1z M34.5,12.4c-0.2,0,2.1,0.8,3.3,0.9c1.2,0.1,2,0.1,2-0.2c0-0.3-0.1-0.5-1.6-0.4C36.6,12.8,34.7,12.4,34.5,12.4z M152.2,21.1c-0.1,0.1-2.4-0.3-7.5-0.3c-5,0-13.6-2.4-17.2-3.5c-3.6-1.1,10,3.9,16.5,4.1C150.5,21.6,152.3,21,152.2,21.1z\" fill=\"#f4f7f6\"><\/path><\/svg><\/div>\n\n\n<section class=\"wp-block-group alignfull mf-section mf-section-soft is-layout-flow wp-block-group-is-layout-flow\" id=\"fragen\"><div class=\"wp-block-group mf-shell is-layout-flow wp-block-group-is-layout-flow\">\n\n<div class=\"wp-block-group mf-pre-faq-cta is-layout-flow wp-block-group-is-layout-flow\" id=\"kontakt\"><h2 class=\"wp-block-heading\">Bereit f\u00fcr Newsletter mit Zammad?<\/h2>\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\"><div class=\"wp-block-button\"><a class=\"wp-block-button__link wp-element-button\" href=\"\/en\/starten\/\">Jetzt starten<\/a><\/div><\/div><\/div>\n\n\n<div class=\"wp-block-group mf-section-head is-layout-flow wp-block-group-is-layout-flow\"><p class=\"mf-eyebrow wp-block-paragraph\">FAQ<\/p><h2 class=\"wp-block-heading\">Fragen zur Zammad Newsletter-Integration<\/h2><\/div>\n<div class=\"wp-block-group mf-faq is-layout-flow wp-block-group-is-layout-flow\">\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Kann Zammad nicht bereits E-Mails an Kunden senden?<\/summary><p class=\"wp-block-paragraph\">Zammad unterst\u00fctzt operative Ticket-E-Mails und ereignisbezogene Nachrichten \u00fcber Trigger. mailfino erg\u00e4nzt diese Servicekommunikation um einen eigenst\u00e4ndigen Newsletterprozess mit Einwilligungsverwaltung, visuellem Editor, Versand und Reporting.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Welche Zammad-Kontakte \u00fcbernimmt mailfino?<\/summary><p class=\"wp-block-paragraph\">\u00dcbernommen werden aktive Benutzer mit der Rolle Kunde und einer nutzbaren E-Mail-Adresse. Agenten, deaktivierte Benutzer und Kunden ohne E-Mail-Adresse erscheinen nicht als Supportkontakte.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Welche Ticketdaten werden ber\u00fccksichtigt?<\/summary><p class=\"wp-block-paragraph\">Dokumentiert sind Nummer, Titel, Status, Priorit\u00e4t und Gruppe sowie die Zeitpunkte des letzten Kunden- und Agentenkontakts. Nachrichten, interne Notizen und Anh\u00e4nge bleiben in Zammad.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Werden Zammad und mailfino in Echtzeit synchronisiert?<\/summary><p class=\"wp-block-paragraph\">Nein. Die Anbindung arbeitet mit ausgew\u00e4hlten Importprofilen. Ein erneuter Import aktualisiert vorhandene Kontakte und Ticket-Snapshots, statt Dubletten anzulegen. mailfino schreibt keine Daten nach Zammad zur\u00fcck.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wie entstehen die Supportsegmente?<\/summary><p class=\"wp-block-paragraph\">Nach dem Ticketimport stellt mailfino Zielgruppen f\u00fcr Kontakte mit offenen und geschlossenen Tickets bereit. Die Zuordnung erfolgt \u00fcber die E-Mail-Adresse; eine Person erscheint nur, wenn sie als Kontakt in mailfino vorhanden ist.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Ist ein Zammad-Kontakt automatisch f\u00fcr Newsletter angemeldet?<\/summary><p class=\"wp-block-paragraph\">Nein. Supportstatus und Versandberechtigung sind getrennt. mailfino ber\u00fccksichtigt beim Versand die vorhandene Einwilligung sowie Abmeldungen und Sperrlisten.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Welcher Zugang wird ben\u00f6tigt?<\/summary><p class=\"wp-block-paragraph\">Empfohlen wird ein eigener Zammad-Benutzer mit der Rolle Agent, Zugriff nur auf die ben\u00f6tigten Gruppen und einem HTTP Access Token f\u00fcr Benutzer, Organisationen, Tickets und Tags. F\u00fcr \u00f6ffentlich erreichbare Instanzen wird HTTPS ben\u00f6tigt.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Was geschieht beim L\u00f6schen der Anbindung?<\/summary><p class=\"wp-block-paragraph\">mailfino entfernt die zugeh\u00f6rigen Importprofile, Zuordnungen, Organisations- und Ticket-Snapshots sowie automatisch angelegte Supportsegmente. Bereits importierte Kontakte bleiben erhalten; Zammad bleibt unver\u00e4ndert.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Welche Betriebsmodelle unterst\u00fctzen die Zammad-Anbindung?<\/summary><p class=\"wp-block-paragraph\">Die Anbindung kann mit mailfino Cloud, kommerziellem Selfhosting und Enterprise genutzt werden. Selfhosting Lite enth\u00e4lt keine Anbindungen.<\/p><\/details>\n<details class=\"wp-block-details is-layout-flow wp-block-details-is-layout-flow\"><summary>Wo finde ich die technische Einrichtung?<\/summary><p class=\"wp-block-paragraph\">Die einzelnen Schritte f\u00fcr Integrationsbenutzer, Token, Verbindung, Import und Segmente stehen im <a href=\"https:\/\/beta.mailfino.de\/help\/#\/de\/integration-zammad-beta\/zammad-integration-ueberblick\" rel=\"noopener\">aktuellen mailfino-Handbuch<\/a>.<\/p><\/details>\n<\/div>\n<\/div><\/section>","protected":false},"excerpt":{"rendered":"<p>TICKETKOMMUNIKATION UND NEWSLETTER Erg\u00e4nzen Sie den Zammad-Support um geplantes E-Mail-Marketing Zammad versendet operative Ticket-E-Mails und kann ereignisbezogene Nachrichten \u00fcber Trigger ausl\u00f6sen. mailfino ersetzt diese Servicekommunikation nicht. Es erg\u00e4nzt einen eigenen Arbeitsbereich f\u00fcr Adressverwaltung, Formulare und Einwilligungen, Newslettergestaltung, Versand und Reporting. Kontrollierter Datenfluss: mailfino liest ausgew\u00e4hlte Kunden-, Organisations- und Ticketmerkmale aus Zammad. Erneute Importe aktualisieren vorhandene [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":1015,"parent":37,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-124","page","type-page","status-publish","has-post-thumbnail","hentry"],"blocksy_meta":[],"_links":{"self":[{"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/124","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/comments?post=124"}],"version-history":[{"count":21,"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/124\/revisions"}],"predecessor-version":[{"id":1696,"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/124\/revisions\/1696"}],"up":[{"embeddable":true,"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/pages\/37"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/media\/1015"}],"wp:attachment":[{"href":"https:\/\/new.mailfino.com\/en\/wp-json\/wp\/v2\/media?parent=124"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}